Notification of mobile phone login suspension and e-mail linkage

Dear users,

Mobile login service has been discontinued from October 9, 2021. Accordingly, we ask that you use your e-mail log-in. Members who do not link e-mail can apply through the link below.

https://www.dcoin.kr/mailbox_bind

You need to give us following information in the application.

1. Name and bound mobile phone number and email.
2. Your personal ID number (passport, national ID or drive license)
3. Account registration time or last login time (a screenshot of email or SMS on log-in notification is also eligible)
3. Real-name authentication certificate number (not required if not authenticated）
4.Describe the approximate assets of your accounts (types of coin/token and quality)
5.Describe your recent trade (types of coin/token you traded)
6.Past deposit or withdrawal records (with screenshots):
Please submit an email or SMS of deposit or withdrawal notification from Dcoin, or a screenshot of deposit/withdrawal record on APP. A screenshot of deposit from other exchanges to Dcoin is also eligible.
7. Take a photo of you holding personal ID and a white note. No shielding of ID number is allowed (the white note should be hand-written, and contain the reasons of applying for a Google authenticator reset, the date of application, and the platform name “Dcoin”.
Please keep in mind:
- Photo should be in non-mirror mode.
- For those who have done KYC, the personal ID for this application should use the same personal ID that has been used for KYC previously. (For example, if you used a national ID for KYC before, then you need to take the photo with the same national ID.
- ID numbers should be fully visible.

Notes:

1. You cannot apply for linkage again within 1 month after e-mail linkage is completed.

2. After applying for e-mail linkage, it may take more than 3 working days for document review and processing to be completed, and withdrawals are restricted for 72 hours after linkage is completed.